5.     Are their duplication, synchronization of profiles, etc?

No, that’s the beauty of the Matador system. Because it runs on top of the powerful Intershop SyBase database, there is nothing to sync as both the ecommerce and Call Center data resides in only one place. In fact, the systems are so closely tied, that customers can shop both online and by telephone and their customer histories and order histories are available in both places. This feature alone takes an ecommerce ASP and instantly makes him a call center ASP as well.